Independent Survey Shows Franchise Owners Are Highly Satisfied with The Glass Guru’s Performance
The Glass Guru franchise was recently named a Top 2021 Franchise for franchise owner satisfaction by Franchise Business Review (FBR). This is the 16th annual ranking of the 200 best franchise opportunities as rated by franchise business owners, and the 7th time The Glass Guru has been honored by FBR in the past 9 years. The list is available at https://franchisebusinessreview.com/page/top-franchises/. FBR shared the news with The Glass Guru’s leadership team on the heels of the organization’s first digital franchise conference. The company who specializes in glass, window, and door repair and replacement had just come off a record-setting year, with many franchise locations hitting new revenue milestones, and working consistently as “essential businesses” throughout the pandemic. The Glass Guru is an excellent example of how many home service companies have had the opportunity to not only grow during these difficult times, but even make significant investments in new tools and initiatives, as is the case with The Glass Guru. Franchise Business Review, a franchise market research firm that performs independent surveys of franchisee satisfaction, provides the only rankings and awards for franchise companies based solely on actual franchisee satisfaction and performance. Franchise Business Review publishes its rankings of the top 200 franchises in its annual Guide to Today’s Top Franchises. The Glass Guru was among over 300 franchise brands, representing more than 28,000 franchise owners, that participated in Franchise Business Review’s research. The Glass Guru’s franchisees were surveyed on 33 benchmark questions about their experience and satisfaction regarding critical areas of their franchise systems, including training & support, operations, franchisor/franchisee relations, and financial opportunity.
There are thousands of successful franchise companies operating in North America, but many of those companies do not offer a solid investment opportunity for the actual franchise owners. As an independent research firm, we rate the franchise companies in the marketplace today and identify those with the highest levels of satisfaction and performance among their franchisees in order to educate potential buyers and help them choose which franchise to invest in. The companies on this year’s list are the top performing brands in the key areas critical to their franchisees’ success.” Eric Stites | CEO – Franchise Business Review
The Glass Guru’s survey data showed the following:
- The company had its highest overall satisfaction score ever (75.9)
- The Glass Guru again eclipsed FBR’s “Benchmark” score (71)
- The Glass Guru soundly beat both the Services category (72.3) and the Home Services category (71.9)
The Glass Guru Survey Highlights
It seems like every year, about now, we’re reflecting on this honor being bestowed upon us by FBR and ultimately by our franchisees. Being named to exclusive lists, receiving rewards and recognition, that’s all nice. The most important quality of any recognition our brand receives from Franchise Business Review is that it all begins with our franchisees. FBR and the annual franchise satisfaction survey gives our franchise owners, and the franchise owners of over 300 different brands an objective means of providing feedback to their respective franchisors. This past year was even more unique in that the survey also included a number of questions related to how our brand deals with COVID-19. We are so exceptionally proud of our franchisees, their team, and everyone here at corporate who supports our franchise teams. They all worked exceptionally hard together to make this past year’s success a reality.” Dan Frey | President & Founder – The Glass Guru
Visit FranchiseBusinessReview.com to see the full description of the 2021 Top Franchises.
