The Glass Guru Named a 2020 Top Franchise by Franchise Business Review

The Glass Guru Franchise was recently named a top franchise for 2020 by Franchise Business Review (FBR). This is the 15th annual ranking of the top 200 award-winning franchise opportunities.  The list is available at The Glass Guru is the leader in glass and window repair, restoration, and replacement, with over 70 franchise locations in both the USA and Canada. The organization for the first national brand to offer a money-saving alternative to fuggy dual-pane windows, and franchise locations also offer additional products and niche services to residential and light-commercial customers. The Glass Guru is a regular participant in Franchise Business Review’s annual franchise satisfaction survey, and has been a regular feature on the FBR’s list of top franchise locations for 7 of the last 8 years!  Franchise Business Review, a franchise market research firm that performs independent surveys of franchisee satisfaction, provides the only rankings and awards for franchise companies based solely on actual franchisee satisfaction and performance. Franchise Business Review publishes its rankings of the top 200 franchises in its annual Guide to Today’s Top Franchises. The Glass Guru  was among over 307 franchise brands, representing more than 27,500 franchise owners, that participated in Franchise Business Review’s research. [COMPANY’s] franchisees were surveyed on 33 benchmark questions about their experience and satisfaction regarding critical areas of their franchise systems, including training & support, operations, franchisor/franchisee relations, and financial opportunity. In terms of overall franchise satisfaction, The Glass Guru’s “Franchise Satisfaction Index” or “FSI” reached its highest point since 2014, with an FSI score of 75. Compare that to the FBR Benchmark (70.2)  reflecting the FSI scores of ALL companies participating in the survey, and The Glass Guru sits at 6.8% above the rest of the field. The Glass Guru’s FSI of 75 is 6.2% above the Home Services category score of 70.6.

There are thousands of successful franchise companies operating in North America, but many of those companies do not offer a solid investment opportunity for the actual franchise owners. As an independent research firm, we rate the franchise companies in the marketplace today and identify those that have the highest levels of satisfaction and performance among their franchisees in order to help entrepreneurs choose which franchise to invest in. The companies on this year’s list are the top performing brands in the areas critical to their franchisees’ success.” Eric Stites, CEO | Franchise Business Review

In years past, The Glass Guru has always demonstrated the belief that recognition from Franchise Business Review is some of the most credible and applicable recognition the company can get from the franchise industry or trades. The reasoning has always been based on the fact that each piece of recognition from FBR begins with a comprehensive survey completed by actual franchise owners. 

We as an organization are incredibly honored to once again be included on the Franchise Business Reviews list of Top Franchises for 2020. It’s always eye-opening to review the results from the annual FBR Franchise Satisfaction Survey. Of course it’s great when our franchisees feel we’re doing really well in any one area. What’s even more valuable to us as a company is to see where the franchisees provide us feedback, even critical feedback, that ultimately exposes an area where we can support them better. The FBR Franchise Satisfaction survey results have become an important strategy tool, as our management team uses the results each year to craft strategy and policy that helps lead to continuously satisfied and happy franchisees. Leveraging the tremendous value of working with Franchise Business Review each year has become part of The Glass Guru’s DNA.” Dan Frey, CEO & Founder | The Glass Guru Franchise Systems, Inc.  

 In the coming months, The Glass Guru is likely to be mentioned again in important rankings generated by Franchise Business Review. The Glass Guru makes the FBR Franchise Satisfaction report results available to any franchise candidate upon request. It’s a great tool for those considering the franchise opportunity to see what the franchise owners think about the brand, in a clear, concise, and objective format,  and produced by a reputable 3rd-party company like FBR.  Visit to see the full description of the 2020 Top Franchises.